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Make a privacy complaint

Tell us what has gone wrong with your information. This opens a case with a reference and a deadline rather than sending an email into a queue.

What happens next

  • You get a reference on the next screen. Keep it.
  • We answer within one month. If a complaint is genuinely complex we may take longer, and we have to tell you why inside the first month rather than after it.
  • You do not need an account. If you are not signed in, give us an address to reply to and we use it for this and nothing else.
  • We will not ask you for a passport. There is no reasonable doubt about who you are when you can already prove you control the address we are replying to.

So we can reply. We use it for this request and nothing else, and it is not added to any list.

In your own words. Up to 4,000 characters. You do not have to give a reason for a request, and we will not ask for one.

Please do not attach or paste a photograph of an identity document. We do not need one to answer a request about an address you can already prove you control. There is nowhere here to put it.

You can go straight to the regulator instead

You do not have to complain to us first, and going to the Information Commissioner’s Office costs you nothing and affects nothing else.

  • Our ICO registration number is ZC208622
  • ico.org.uk/make-a-complaint
  • Helpline 0303 123 1113
  • Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF

Other ways to reach us

Email hello@carqo.co.uk, or write to MZ Corp Limited, 128 City Road, London, EC1V 2NX.

We do not take privacy requests by telephone. The deadline for answering one runs from the day it arrives, and a call leaves neither a date nor a record of what was asked.