How Carqo handles a complaint
What a complaint is here, and what happens to it.
A complaint is not a question
A question is something you need help with. A complaint is that Carqo did something wrong, or made a decision about you that you think is wrong. They are recorded differently because they are answered differently.
What happens
Your complaint is recorded with a reference. Carqo is run by one person. The original correspondence and decision are reviewed again.
The record of what was decided, and why, is kept.
If it is about your personal data
If your complaint is about how we have handled your personal data, you can also complain to the Information Commissioner, whose details are in the privacy notice.