Getting help from Carqo
Open a case from your workspace. It is answered by a person, not a script.
How to ask
Open a case from the support screen in your workspace, say what is happening, and name the website it is about if it is about one.
Owners and managers can see every case in the workspace. Staff and viewers see the ones they opened themselves.
Sharing what Carqo can see
From a case about a website, you can build a redacted snapshot of its state, states, counts and timestamps only, and choose to attach it. Nothing is shared until you choose to attach it.